Shipping & Return
How do I return an item?
**No returns on sale or discounted items**
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO Box 18734 Baltimore Maryland US 21206.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 18734 Baltimore Maryland US 21206
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
**If the location your package is being delivered to is not secure please request signature confirmation so that your package has to be signed for upon delivery as we are not responsible for lost or stolen packages once shipped**
Most orders are shipped within 2-3 business days from the date of purchase.
We ship worldwide to all countries.
The shipping timeframes are as follows once the courier receives the package from us.
USPS First Class Shipping 2-3 business days
USPS Priority Mail 2-3 business days
USPS Express 1-2 business days
Fedex Ground 2-3 business days
Fedex Home 2-3 business days
Fedex 1-Day 1 business day
Fedex International Priority 5-7 business days
Fedex International Economy 7-10 business days
Fedex International Express 2-3 business days
UPS Ground 2-3 business days
Once the package is in the courier's possession we are not responsible for it and any and all questions regarding non-delivery, delay in delivery, etc. should be directed towards the courier selected at the time of purchase.
**International customers (outside of the U.S.) are responsible for all customs charges if assessed**